Tivoli Pass terms and conditions

1. General Tivoli Pass terms and conditions

1.1 All Tivoli Passes entitle the Passholder to admission to Tivoli for Tivoli's open seasons, whenever they may be. Tivoli's open seasons, opening days and opening hours may vary and be adjusted continuously, but the Passholder is guaranteed a minimum of 200 opening days per calendar year. 

1.2 A Tivoli Pass can either be purchased as a

1.2.1. subscription with annual payment, or with

1.2.2. expiry (current month + 11 months)

1.3 The following types of Tivoli Passes are available:

1.3.1. Tivoli Pass: The Tivoli Pass provides admission for the Passholder. The Pass is strictly personal and is not valid for use by anyone but the Passholder

1.3.2. Wild Card Mini: The Wild Card Mini provides admission for the Passholder personally as well as a free Unlimited Ride Ticket for the Passholder on each visit to Tivoli (max. one per day). The Unlimited Ride Mini Ticket is personal to you and must not be sold on. Any infringement of this is considered misuse of the Tivoli Pass, cf. section 1.9.

1.3.3. Tivoli Silver Pass: The Tivoli Silver Pass entitles the Passholder to bring one companion free of charge per day. This is only valid when visiting with the Passholder, and it is a condition that the companion is a business associate, family member, colleague or friend of the Passholder.

1.3.4. Wild Card: The Wild Card provides admission for the Passholder personally as well as a free Unlimited Ride Ticket for the Passholder on each visit to Tivoli (max. one per day). The Multi-ride ticket is personal to you and must not be sold on. Any infringement of this is considered misuse of the Tivoli Pass, cf. section 1.9.

1.3.5. Tivoli Gold Pass: The Tivoli Gold Pass entitles the Passholder to bring up to four companions together free of charge per day. This is only valid when visiting with the Passholder, and it is a condition that the companions are business associates, family members, colleagues or friends of the Passholder.

1.4. Tivoli Passes are purchased as digital products. Physical Tivoli Passes are available for purchase in return for a fee.

1.5. All types of Tivoli Passes are strictly personal and may only be used by the Passholder. It is the responsibility of the Passholder that the Tivoli Pass is not misused. If the Tivoli Pass is used by someone other than the Passholder, this will be regarded as misuse of the Tivoli Pass, and the Tivoli Pass will be cancelled. Misuse of a Tivoli Pass may result in legal proceedings, as Tivoli reserves the right to claim compensation for damage sustained in connection with the misuse. The Tivoli Pass will not be returned after cancellation, nor will the fee for the Tivoli Pass be refunded in full or in part. 

1.6. If the Passholder has purchased a Tivoli Pass, it is the Passholder's responsibility to complete the Tivoli Pass via the link to the Passholder's My Tivoli (Mit Tivoli) profile, which is sent to the Passholder in connection with the purchase. The Passholder can also complete the Tivoli Pass in person at the Tivoli Box Office, Vesterbrogade 3, 1630 Copenhagen V. Read more about the completion procedure in sections 2.8 and 3.5.

1.7. Free admission applies only for Tivoli's open seasons, whenever they may be, on presentation of a valid Tivoli Pass. Tivoli Passholders who are unable to present their Tivoli Pass must pay the normal admission fee, which is non-refundable. Likewise, Wild Card or Wild Card Mini Passholders who have forgotten their card must pay the full price for a Unlimited Ride or Unlimited Ride Mini Ticket.

1.8. Should a Passholder lose their Tivoli Pass, contact the Tivoli Call Centre immediately on +45 33 15 10 01 or email tivolikort@tivoli.dk, after which the Tivoli Pass will be blocked. If the Tivoli Pass is used by another person without it having been blocked, this is regarded as misuse and the Pass will be cancelled. Cancelled Tivoli Passes will not be returned and no refund will be given. A lost or damaged Pass can be replaced upon payment of a fee.

1.9. Tivoli reserves the right to cancel a Tivoli Pass without notice if Tivoli deems that the Passholder has acted deceitfully or improperly in or towards Tivoli or displayed unacceptable behaviour towards other visitors, employees or equipment in Tivoli, or has not complied with the Garden's Regulations in force at any given time in Tivoli or instructions from staff in Tivoli.

1.10. Tivoli reserves the right to restrict the Passholder's access to Tivoli on certain days or at certain times, including as pre-booking admission. This will be necessary for safety reasons, for example, or when limited access to Tivoli is required due to events inside or outside Tivoli. The Passholder is not entitled to compensation or remuneration of any kind in connection with this unless restriction or closure results in Tivoli opening on fewer than 200 days in the calendar year in question.  

1.11. Tivoli reserves the right to make cancellations and changes to Tivoli's published music program, which Passholders have access to at no extra cost, including Friday Rock. Cancellations or changes in the music program do not give the Passholder the right to claim monetary compensation or termination of the Tivoli Pass Agreement. 

1.12. Tivoli reserves the right to reserve parts of Tivoli's concert areas for special events and concepts to which separate payment may be charged for admission.

1.13. In the event of official prohibitions or recommendations resulting in Tivoli being kept closed or access to Tivoli being restricted, e.g. due to extraordinary health-related, safety-related or similar considerations, the Passholder is not entitled to compensation or remuneration of any other kind in connection with this unless the restriction or closure results in Tivoli opening on fewer than 200 days in the calendar year in question.  

1.14. All Tivoli Passes can be purchased online via Tivoli.dk or in person at the Tivoli Box Office, Tivoli Service Centre and at Tivoli's entrances.

1.15. Any questions regarding Tivoli Passes should be addressed in writing or by phone to: Tivoli Call Centre, Vesterbrogade 3, Postboks 233, DK-1630 Copenhagen V, tel. +45 33 15 10 01 and e-mail 
tivolikort@tivoli.dk.

 

2. Tivoli Passes purchased as subscriptions

2.1. Tivoli Passes purchased as subscriptions are taken out as ongoing subscriptions, paid in advance for one year (annual payment) at a time.

2.2 A Tivoli Pass purchased on subscription is valid for the month in which it is purchased and the 11 subsequent months. The first month is paid for in full regardless of the date of purchase.

2.3. The validity period for a Tivoli Pass purchased as a subscription begins immediately if the Pass is bought in person. This applies even if the Tivoli Pass is purchased in a period when Tivoli is closed. A different start date may be selected for Tivoli Passes purchased via Tivoli's digital channels.

2.4. An agreement on the purchase of a Tivoli Pass as a subscription can be entered into only by persons who are over the age of 18 and legally competent.

2.5. Tivoli Passes can be purchased at the Tivoli Box Office, on Tivoli.dk and via the Tivoli app.  The purchaser will be informed of the current Tivoli Pass terms and conditions, which the purchaser must accept. The Pass can be completed at the Box Office and online via Tivoli.dk. 

2.6. You can purchase a Tivoli Pass on subscription for other people. The payment obligation will be linked to you as the Administrator.

2.7. Tivoli reserves the right to charge a set-up fee.

2.8. Completion

2.8.1. If the Passholder is not the same person as the Tivoli Pass Administrator (the person liable for making payment), a link will be sent to the Passholder. The link contains instructions for completing the Tivoli Pass on My Tivoli. The Administrator will receive an e-mail with a link to My Tivoli, where the remaining payment information is to be filled in.

2.8.2. The Passholder completes the Tivoli Pass by creating a profile on My Tivoli. The Passholder must, in this connection, create a password and upload a picture of the Passholder. The picture of the Passholder will be stored with a view to admission control. When the Passholder visits Tivoli, the photo is displayed on a screen visible to attendants at the entrance. The Passholder must show proof of identity on request. While use of the Tivoli Pass is not contingent upon Tivoli collecting and keeping a portrait photo of the Passholder, Passholders who do not wish to have a photo registered are always obliged to produce photographic identification at the entrance to Tivoli. The Passholder's name may be changed in person at the Box Office provided the Passholder's name is correspondingly changed in the Danish National register (Folkeregistret). The Passholder's photo can be changed if Tivoli deems that the Passholder's appearance has changed significantly. The Passholder must also register their payment details for use in ongoing payments. The Passholder may revoke permission for amounts to be charged regularly to the payment card unconditionally at any time. The Passholder's payment obligation will remain in force, however, after the Passholder has revoked their consent. Should the Passholder wish to be released from the payment obligation, the subscription must be cancelled in accordance with the conditions in section 12.

2.8.3. The physical Pass can be made electronic at a later date if the Passholder adds the Pass to Tivoli's app. The Tivoli Pass can also be printed out.

2.9. Payment

2.9.1. For Tivoli Passes purchased on subscription, payment must be made at the time of purchase for the first year in which the Tivoli Pass is valid. Payment for the following year will be due between the 22nd and 26th day of the month after the current month + 11 months. Should payment fail to go through, Tivoli will attempt to charge the card again on either the last day of the current month or the first day of the following month.

2.9.2. Payment for the first 12 months of the Tivoli Pass must be made when the Tivoli Pass is issued, regardless of whether the Pass is activated immediately or later in time, cf. the options regarding this on tivoli.dk or in the Tivoli app. 

2.9.3. The subscription can be paid with a payment card, credit card or MobilePay.

2.9.4. When payment for a new period is charged, the Passholder and Administrator are notified (the latter only if the Passholder and Administrator are not the same person) via My Tivoli.

2.9.5. If the ongoing payment for the Subscription is not made at the agreed time, a reminder will be sent to the Administrator of the Tivoli Pass via the contact information supplied. A reminder fee of DKK 100 may be added in accordance with the Danish Interest Act (renteloven). The Pass will be blocked until valid payment data are received and payment has been made. The delay is considered significant if payment has not been made within 3 months of the due date, and Tivoli can then decide to cancel the Passholder's subscription agreement.

2.9.6. Current prices and fees are always posted on Tivoli's website www.tivoli.dk/priser.

2.9.7. Notification regarding price changes will be sent by e-mail to the e-mail address provided at least 45 days before the price change comes into force. Read more about amended terms and conditions in section 2.13.

2.9.8. If the Passholder has had a valid Tivoli Pass purchased as a subscription within the past 12 months, Tivoli reserves the right to charge a set-up fee if the Passholder once again wishes to purchase a Tivoli Pass.

2.10. Termination

2.10.1. Tivoli Pass purchased as subscription can be terminated, at the earliest, with 1 months’ notice until the end of a month, when five months have passed since the start of the Subscription (“Early Termination”), cf. section 2.10.2 and 2.10.7 below.

2.10.2. If the Tivoli Pass is terminated, the subscription agreement will terminate at the time when the prepaid subscription period expires, unless Early Termination has been requested, cf. section 2.10.7 below. The Tivoli Pass can be used in the period up to the end of the subscription period and will not be resubscribed thereafter.

2.10.3. Tivoli Passes purchased as subscriptions must be actively terminated and cannot be suspended.

2.10.4. A subscription may only be terminated in writing via My Tivoli (web or app) or e-mail to Tivoli's Call Centre, tivolikort@tivoli.dk.

2.10.5. Failure to pay is not considered termination.

2.10.6. The Tivoli Pass Administrator may terminate the Subscription for the Passholder if payment is the responsibility of the Administrator.

2.10.7.
If Early Termination has been requested in accordance with section 2.10.1, a refund will be made in accordance with the rules of the Danish Consumer Agreements Act. Requests for Early Termination must be submitted in writing to Tivoli's Call Centre (tivolikort@tivoli.dk). Tivoli will refund the prepayment for the period succeeding the termination of the subscription agreement, cf. 2.10.1, plus 25 % of the current price at the time of termination, cf. 29(2) of the Consumer Agreements Act. Refunds will be made to the credit card with which the Tivoli Pass was acquired.

2.10.8. Tivoli reserves the right to adjust prices during the commitment period. Read more about this in section 2.13.

2.10.9. The receipt for termination will be sent by e-mail to the Tivoli Passholder and Administrator (the latter only if the Passholder and Administrator are not the same person).
 
2.11. Amended terms and conditions

2.11.1. Tivoli has the right to adjust prices during the subscription period, as well as introduce fees for special services, including pre-booking admission. Prices may change due to increases in the consumer price index for the preceding year. Prices may also be changed if this is the result of increases to Tivoli’s costs, e.g. in connection with higher costs associated with Tivoli’s operation, including costs relating to suppliers, costs relating to the accommodation of new requirements from the authorities or legislation, to accommodate rising inflation, and as a result of amendments to the subscription terms and conditions for or content of the respective Tivoli Passes.

2.11.2. Tivoli may continuously make changes to Tivoli’s product range, including, but not limited to, the various subscription types, Tivoli Passes (annual passes), entrance tickets, ride passes, etc., as well as make changes to the content and the terms that relate to the products, when such changes are justified by Tivoli’s commercial or strategic decisions, legal requirements or the like. Product content and terms can e.g. relate to amusement access and age requirements.

2.11.3. Price increases and significant changes will be notified directly and individually to the provided e-mail address no later than 45 days before the change takes effect. At the same time, the Card Holder / Administrator is given the opportunity toto terminate the subscription agreement before the change takes effect.

2.11.4 Changes to these Tivoli Pass Terms and Conditions will also appear on Tivoli's website www.tivoli.dk.

2.11.5 Tivoli reserves the right to terminate a Tivoli Pass subscription, also during the binding period, in the event of general termination or changes to subscription types or Tivoli Pass types, or e.g. on the basis of commercial or strategic decisions, legal requirements or the like. . Terminations will be notified no later than 45 days before the change takes effect. Prepaid Tivoli Passes will be refunded proportionately.

2.11.6 Should Tivoli terminate a Tivoli Pass subscription during the binding period, cf. 1.11.5, and the Administrator has purchased a physical Tivoli Pass, the cost of this will then be refunded.

2.12 Upgrade

2.12.1 A Tivoli Pass can be upgraded at the Tivoli Box Office or at Tivoli's Service Centre. The price for upgrading a Tivoli Pass is the difference between the price of the original Tivoli Pass and the upgraded Tivoli Pass. It is not possible to downgrade a Tivoli Pass or to merge Tivoli Passes. The start date of a Tivoli Pass purchased as subscription will not change upon upgrade, and the subscription period will not be extended, regardless of when the Tivoli Pass is upgraded during the subscription period. The period of commitment in section 2.10.1 continues to run from the start date of the original Tivoli Pass.

2.13. Right of cancellation

2.13.1. Your right to cancel your purchase of a Tivoli Pass purchased as a subscription extends for 14 days. For Tivoli Passes purchased on subscription with a deferred start date, the right of cancellation applies until the start of the subscription and for a minimum of 14 days. The right of cancellation lapses if the Tivoli Pass is used, including if the Passholder uses the Tivoli Pass to gain admission to Tivoli.

2.13.2. If a Tivoli Pass purchased as a subscription is upgraded, the right of cancellation period for the upgrade, cf. 2.13.1, applies from the time of the upgrade, provided that the upgraded Tivoli Pass has not been used.

2.14. Tivoli Lux

2.14.1. Tivoli Lux is a reward programme offering additional benefits and discounts for visitors who have a Tivoli Pass subscription*.

2.14.2. To use these benefits, the following conditions apply:

2.14.2.1. you must have a valid Tivoli Pass on subscription* with you as the Passholder,
and
2.14.2.2. you must have downloaded the Tivoli app and set up a My Tivoli profile to which your Tivoli Pass on subscription* has been added

*certain special passes also have access to the reward programme, including: Shareholder Pass, Tivoli Business Club Pass, VIP Pass, Exclusive Pass and Companion Pass. Please note that several of these pass types are not on general sale, but are issued to the passholder by Tivoli.  

 

3. Tivoli Passes for a set period

3.1. When purchasing a Tivoli Pass for a set period, the buyer may choose the month from which the Tivoli Pass is to apply, up to a maximum of two months after the purchase date. The Pass will be valid for 12 months.

3.2. A Tivoli Pass for a set period is valid for 12 months from the month chosen by the buyer for it to become valid. This applies even if the Tivoli Pass is completed at a later date, and even if Tivoli is closed during the purchase period.

3.3. A Tivoli Pass without registered payment information expires after the prepaid period of 12 months and is therefore not a subscription. The Passholder may convert or renew the Tivoli Pass so that the Tivoli Pass has the nature of an ongoing subscription.

3.4. Passes purchased for a set period and via BTB sales are valid from the set start month and the following 11 calendar months, after which they expire, unless a subscription is registered before the expiry date.

3.5. Completion

3.5.1. Tivoli Passes for a set period must be completed via Tivoli's app, Tivoli.dk or in person at the Box Office. A Tivoli Pass is complete when the Passholder has added their name and a personal portrait photo to the Pass.

3.6. Payment

3.6.1. Tivoli Passes may be purchased with a payment card, credit card or MobilePay. Tivoli Passes may also be purchased with cash.

3.6.2. When paying for a Tivoli Pass for a set period, the buyer pays in advance for the entire agreement period, i.e. 12 calendar months.

3.6.3. Current prices are always posted on Tivoli's website, see www.tivoli.dk/priser.

3.7. Amended terms and conditions

3.7.1. Changes to Tivoli's Tivoli Pass terms and conditions will appear on Tivoli's website, www.tivoli.dk.

3.7.2. Tivoli may also continuously make changes to Tivoli's product range, including, but not limited to, the various Tivoli Passes (annual passes), entrance tickets, ride passes, etc., as well as make changes to the content and terms that relate to the products when such changes is justified by Tivoli's commercial or strategic decisions, legal requirements or the like. Product content and terms can e.g., relate to amusement access and age requirements.

3.8 Upgrade

3.8.1 A Tivoli Pass can be upgraded at the Tivoli Box Office or at Tivoli's Service Centre. The price for upgrading a Tivoli Pass is the difference between the price of the original Tivoli Pass and the upgraded Tivoli Pass. It is not possible to downgrade a Tivoli Pass or to merge Tivoli Passes.

3.9. Right of cancellation

3.9.1. Tivoli Passes for a set period may be refunded within 14 days in person at the Box Office or by writing to Tivoli's Call Centre at tivolikort@tivoli.dk. This applies only to Tivoli Passes purchased by private individuals (B2C). The right of cancellation lapses if the Tivoli Pass is used, including if the Passholder uses the Tivoli Pass to gain admission to Tivoli. 

3.9.2. If a Tivoli Pass is upgraded, the right of cancellation period for the upgrade, cf. 3.9.1, applies from the time of the upgrade, provided that the upgraded Tivoli Pass has not been used.

3.9.3. No right of cancellation applies for Tivoli Passes for a set period purchased in a B2B context.

3.10. Retention of ownership

3.10.1. Tivoli reserves the right to revoke or block Tivoli Passes purchased in a B2B context (with a total value exceeding DKK 2,000) if payment is not received in a timely manner. 

 

4. Marketing and newsletters

4.1. When purchasing a Tivoli Pass, you will be offered the opportunity to receive e-mails and newsletters from Tivoli containing relevant benefits and offers, information on events and discounts in Tivoli, and offers and benefits that are available from Tivoli's collaboration partners. Tivoli collaborates with businesses within the tourism, automotive, clothing, drinks, hotel and energy industries. You can always see a list of Tivoli's current collaboration partners at tivoli.dk/en/erhverv/kommercielle-partnerskaber. It will always be Tivoli that sends out the offers on behalf of our partners. If you have previously consented to receive e-mails and newsletters from Tivoli but no longer wish to receive these e-mails and newsletters, you can unsubscribe by e-mailing tivolikort@tivoli.dk or by clicking "Unsubscribe from Tivoli Tæt På" at the bottom of the newsletter.

5. Personal data

5.1. As a natural part of our activities and marketing, we process personal information about our Tivoli Passholders and other visitors. Read more about our personal data policy here.