Frequently Asked Questions

Travelling to Tivoli Gardens is easy, even without a car.

Public transportation provides direct access to Tivoli’s entrances, whether you choose the bus, metro, or train.

Copenhagen Central Station, Vesterport Station and Copenhagen City Hall are less than a 5-minute walk away.

It is both possible to park in parking facilities or in public parking zones near Tivoli Gardens.

We have an overview site dedicated to parking, where you can read more about prepaid parking, and the public zones:

Enter Tivoli Gardens through the main entrance at Vesterbrogade 3 or the Copenhagen Central Station entrance on Bernstorffsgade.

You can exit Tivoli Gardens through the turnstiles by the Ny Carlsberg Glyptotek Museum, the Tivoli Castle, and the Copenhagen Central Station entrance throughout Tivoli’s opening hours. 

To exit and re-enter the Gardens, use the exit by Tivoli Food Hall, where an attendant will provide a re-entry stamp.

Please note that re-entry stamps are not available during major events.

Entrance out of season

If you’re attending a performance at the Glass Hall Theatre or Tivoli Concert Hall outside the regular opening seasons, please use the entrance on H.C. Andersens Boulevard no. 26 (opposite the Fire Station behind Copenhagen City Hall), not the main entrance.

You can download the Tivoli app for smartphones with operating systems that use at least iOS 13+ or Android 10+. Click the link relevant to your phone and download the app now.

With the Tivoli app, you can:

• Purchase entry and ride tickets, Ride Passes, Tivoli Passes, and other products.
• Keep your Tivoli Pass handy by scanning it into the app. You'll always have it with you on your phone when you visit the Gardens.
• See available tables at the Gardens’ many restaurants and book a table directly in the app.
• Access and redeem Tivoli Lux benefits.
• Enter contests and win exciting prizes
• Stay updated and have the day’s program at your fingertips.
• Enjoy extra benefits in the form of small gifts from Tivoli*
• Easily navigate the Gardens with the digital map of our restaurants, rides, shops, and more.
• Explore Tivoli’s rides and amusements and find your favourites.
• Download ride photos for free after experiencing an attraction.

*This requires you to enable push notifications on your phone.

Purchase Ride Passes and tickets at any of the 30 vending machines conveniently located throughout Tivoli Gardens.

Here it is both possible to print your pre-purchased Ride Pass, and also buy and print a Ride Pass in the Gardens.

For instance, you can find machines;

• At the Main Entrance
• At the Food Hall
• At the Roller Coaster
• At the Vintage Cars
• At Aquila
• At the Star Tower
• At Villa Vendetta
• At GrandPrix

Please also view the Garden Map for all of the locations.

Credit Cards

You can use the following payment cards in Tivoli:

• Dankort
• VISA
• Mastercard/Eurocard

Please note that Tivoli charges a fee on all credit card transactions made with a corporate card, "third-party schemes," and credit cards issued outside the EU. Tivoli does not profit from this fee; it is a charge from the credit card companies.

ATMs
You can find ATMs at the Main Entrance and at The Star Flyer.

Here, you can withdraw money using international cards.

The Service Centre is near the Main Entrance, with the entrance from the Gardens. All visitors' enquiries are dealt with here: leaflets are available, annual cards and concert tickets are on sale, and we can give general information. 

Cloakroom and luggage lockers are available at the main entrance to Tivoli Gardens, the Ny Carlsberg Glyptotek Museum exit, and under The Demon coaster. Jumbo lockers cost 70 DKK to rent, while large lockers cost 50 DKK.

Locker sizes:

Jumbo lockers: H: 58 cm, W: 44 cm, D: 66 cm
Large lockers: H: 44 cm, W: 36 cm, D: 42 cm

Find cloakrooms and luggage lockers marked on the Tivoli Garden Map.

Restrooms are located throughout the Gardens:

• By the Pantomime Theatre - Women’s, men’s, and accessible restrooms
• By the Jubilee Garden - Women’s restroom
• In the Baby Changing Room (at Rasmus Klump’s World) - Women’s, men’s, and accessible restrooms
• In the Glass Hall Theatre and Tivoli Concert Hall - Women’s, men’s, and accessible restrooms
• By the Copenhagen Central Station entrance - Women’s and men’s restrooms
• By The Flying Trunk ride - Women’s and men’s restrooms

Accessible restrooms
Accessible restrooms are located by the Pantomime Theatre and the Baby Changing Room (by Rasmus Klump's World), as well as at several restaurants and in the Glass Hall Theatre and Tivoli Concert Hall.

Baby changing rooms
Our well-equipped baby changing room at Rasmus Klump’s World (the playground) includes facilities for warming baby food and milk. Baby changing facilities are also available at these restrooms:

• By the Copenhagen Central Station entrance - Women’s and Men’s restrooms (including a children’s toilet in the women’s restroom)
• By the Pantomime Theatre - Women’s restroom
• By Påfuglen - Women’s restroom
• At Mazzoli's Garden – Women’s Restroom
• In the Tivoli Concert Hall - Accessible restroom
• At Original Coffee at the Concert Hall – Women’s Restroom

Tivoli is smoke-free, but our guests can find two zones for smoking. The zones are clearly marked with smoking permitted signs, marked in Tivoli's Garden map. 
It is Tivoli's view that e-cigarettes are to equate ordinary cigarettes, and the smoking policy thus also applies to e-cigarettes.

Below you can find the designated smoking areas. Please make sure you are in the areas marked by the signs:

The Hanging Gardens
The Parterre Garden (the garden area between Tivoli Lake and the H.C. Andersen Castle)

Lost property must be handed in at the Tivoli service centre by the main entrance to Tivoli Gardens. If you have lost an item, you can contact the service office at info@tivoli.dk with a description of the item and the date the item was lost. If possible, please attach a photo of the lost item.

Items of minor value are stored for 30 days. Valuables are collected by the police every Wednesday, after which they are stored at the Copenhagen Police Lost and Found Office:

Copenhagen Police
Lost and Found
1567 København V
Phone: +45 38 74 88 22.

The Nurses Station is manned by trained nurses and is located near the Family Amenity Centre.

If you need help, contact the Tivoli staff.

Unfortunately, you may not take your dog with you into Tivoli. Of course, blind and partially sighted people may bring in guide dogs or service dogs. 

See the practical information for visitors with functional impairments here:

You are not allowed to bring glass bottles into Tivoli. Neither are you allowed to bring in bottles or containers of alcoholic drinks.

As part of the effort to improve the environment Tivoli wants to reduce the amount of waste from disposable beverage containers. All refreshment outlets therefore serve beverages only in reusable cups. 

5 DKK will be added to the price of the beverage as a deposit for the cup. The deposit can be reimbursed at one of Tivoli’s Reusable Cup Refund Points.

A Tivoli Pass grants you free entry to Tivoli Gardens during the summer, Halloween, and Christmas seasons. You can purchase it either as an annual subscription or a one-time pass. A Tivoli Pass is valid for 12 months from the purchase month and renews automatically unless bought as a gift.  You also have the option to set the start date one or two months ahead.

Tivoli Pass: The standard Tivoli Pass grants access to the Gardens for the pass holder only. It is strictly personal and cannot be used by others.

Tivoli Silver Pass: This allows the pass holder to bring one guest free of charge per day. This applies only when entering with the pass holder, and the guest must be a business associate, family member, colleague, or friend.

Tivoli Gold Pass: This allows the pass holder to bring up to four guests free of charge per day. This applies only when entering together with the pass holder, and the guests must be business associates, family members, colleagues, or friends of the pass holder.

Wild Card: This grants access to Tivoli Gardens and a free Ride Pass to the pass holder for each visit (maximum one per day). Ride Passes are personal and cannot be resold.

You always have the option to upgrade your Tivoli Pass to a higher category. When upgrading your Tivoli Pass, you retain the existing validity period and pay the difference to the desired Tivoli Pass type. Upgrading your Tivoli Pass can only be done in person at Tivoli Service Center.

It is not possible to downgrade a Tivoli Pass. If you have a Tivoli Pass on a subscription, the current subscription must be cancelled in accordance with the subscription terms, and then a new subscription for the desired Tivoli Pass type must be purchased.

A Tivoli Pass is valid for the current month of the start date plus the following 11 months.

A Tivoli Pass purchased as a subscription is valid for 12 months from the month of purchase. Subscription-based Tivoli Passes can be cancelled with one month’s notice, five months after the subscription agreement begins. Once cancelled, the Tivoli Pass will not automatically renew. 

If the Tivoli Pass is given as a gift, it generally expires after one year unless it was purchased as a subscription or the recipient has modified the agreement. If you want to renew your Tivoli Pass without subscription, you can do it here.

If you give a Tivoli Pass as a gift, you can choose the subscription option, which provides ongoing access to Tivoli Gardens. You can also convert an existing Tivoli Pass with an expiration date into a subscription.

A Tivoli Pass purchased as a subscription can be cancelled with one month’s notice, but only after five months have passed since the start of the subscription. Once cancelled, the pass will not be renewed when it expires.

Subscriptions can only be cancelled in writing via My Tivoli or by emailing Tivoli’s Call Centre at tivolikort@tivoli.dk.

If you cancel a Tivoli Pass purchased as an annual subscription before the end of its validity, you’ll receive a refund for the remaining period after cancellation. A subscription can be cancelled with one month’s notice, but only after five months from the start of the subscription.

When cancelling an annual subscription early, the cost will be recalculated as if you had been paying monthly. The refund will be the annual subscription price minus the cost of the months the pass was active, calculated at the monthly rate. Read more about cancelling subscription here.

You can purchase a Tivoli Pass online via The Tivoli Shop, at the Tivoli Box Office, the Tivoli Service Centre, or at the entrances to Tivoli Gardens.

You can find all current prices here.

Your Tivoli Pass is valid from the day of purchase. However, you can choose to activate it on the 1st of the following month or even the month after that.

For example, if you purchase your Tivoli Pass on 16 April, you can choose to activate it on 16 April, 1 May, or 1 June.

You have a 14-day right to cancel a Tivoli Pass purchased as a subscription, provided the pass has not been used. Similarly, purchases made through our webshop can be cancelled within 14 days, in accordance with applicable law.

The Tivoli Pass is personalised after the purchase is completed. 

The Tivoli Pass may only be used by the pass holder.

A Tivoli Pass is always personal. 

All types of Tivoli Passes are personal and may not be used by anyone other than the pass holder.

Tivoli Lux is a benefits program for Tivoli Pass holders, offering exclusive advantages and discounts both during and outside Tivoli Gardens’ seasons.

Benefits vary by season but may include:

• 10% discount at the Little Tivoli shop
• Priority access to ticket releases for shows, concerts, and events
• Discounts on your entire bill at selected restaurants
• Coffee or tea for DKK 25 (including mug deposit)

Purchase a Tivoli Pass and unlock access to Tivoli Lux.

Tivoli Lux is a benefits program offering exclusive advantages and discount for Tivoli Pass holders. All types of Tivoli Passes* provide access to the benefits program.

To access Tivoli Lux, you’ll need:

• A valid Tivoli Pass registered in your name.
• To download the Tivoli app on your smartphone, create a My Tivoli profile, and link your Tivoli Pass to this account.

To use the benefits in the Tivoli app, your My Tivoli profile must use the same name and email address registered with your Tivoli Pass.

*Please note that certain special passes also grant access to Tivoli Lux, including Shareholder Passes, Tivoli Business Club Passes, VIP Passes, Exclusive Passes, and Companion Passes. Many of these are not available for public purchase and are issued directly by Tivoli Gardens.

Having trouble logging in?
If you’re unable to log in, it could be because you haven’t created a My Tivoli profile yet, or you may not have verified your profile, which must be done within 24 hours of creation. If more than 24 hours have passed, please visit the Tivoli Service Center, contact our Call Centre, or email tivolikort@tivoli.dk for assistance.

If you don’t have a smartphone and thus cannot redeem the benefits via the Tivoli app, simply obtain a printed voucher at the Tivoli Service Centre to redeem benefits during your visit.

Please note that vouchers are only issued to Tivoli Pass holders without smartphone access. Hence, you must have a physical Tivoli Pass in order to obtain the printed vouchers.

Tivoli Lux benefits can only be redeemed through the Tivoli app. Please download the Tivoli app and log in to your My Tivoli profile. To access and enjoy the benefits, make sure that a valid Tivoli Pass is registered to your profile.

You can redeem as many of the available benefits as you like. All current benefits are listed under the Tivoli Lux tab in the Tivoli app.

Redeeming a benefit multiple times
The details for each benefit listed in the Tivoli app specify how many times it can be redeemed and for how many people.

Problems selecting or redeeming a benefit
Some benefits can only be redeemed once, so if you’ve already used one, you may not be able to redeem it again. Be sure to check the terms and conditions in the benefit description before attempting to redeem any benefit. If you receive an error message when trying to redeem a benefit, please contact tivolikort@tivoli.dk or visit the Tivoli Service Center for assistance.

Deleted benefits
Benefits are only available for a limited time. Once the redemption period ends, the benefit will disappear from the app, even if you haven’t used it. Be sure to check the benefit description for its validity period. If you believe there has been an error in the app, please contact tivolikort@tivoli.dk.

Unredeemed, activated benefits
If you accidentally swiped the redemption button and haven’t used the benefit, please contact tivolikort@tivoli.dk or visit the Tivoli Service Center, and we’ll help you reset the benefit.

Tivoli Lux offers a variety of benefits, both during and outside Tivoli Gardens’ seasons. These may include discounts on food and drinks at our restaurants and Tivoli Food Hall, pre-sale tickets for shows and events, priority booking for Friday Rock concerts with reserved seating, and discounts on Ride Passes.

Scroll to the top of this page to see the current benefits redeemable through the Tivoli app.

You can read more about the terms and conditions that apply to the Tivoli Lux benefits program here.

Multiple Tivoli Passes
The number of benefits remains the same, regardless of how many passes are linked to your My Tivoli profile.

Using printed benefits
Benefits cannot be redeemed by printing descriptions or images from tivoli.dk or from a newsletter. Benefits must be activated and redeemed through the Tivoli app.

Unsubscribing from Tivoli Lux
Your access to the Tivoli Lux benefits program will end on the expiration date of your Tivoli Pass. 

In Tivoli, you can choose a Tivoli Pass for unlimited visits throughout open seasons or purchase single-day tickets:

Entrance grants access to enjoy the Gardens but not the rides.
Ride Pass provides access to all Tivoli rides but does not include entry to the Gardens*.
Package (Entrance + Ride Pass) Includes both entry to the Gardens and unlimited access to Tivoli’s rides* at the best price.

*The Ride Pass does not grant access to Villa Vendetta and The Haunted House during Halloween at Tivoli Gardens.

Entrance, Ride Pass and Package (Entrance + Ride Pass) tickets vary in price based on the visit date and, in some cases, also based on the time of entry into Tivoli Gardens. Tivoli aims to incentivise guests to plan their visits during less busy periods.

To find the cheapest tickets, you can check the visitor calendar at Tivoli.dk or the Tivoli app where there is an overview of prices for individual opening days. Some visiting periods are cheaper than others. You save the most amount when purchasing an Package that includes Entrance Ticket + Ride Pass. The specific savings will be listed during your purchase.

You can change the date of your tickets (Entrance, Ride Pass, and Package), but you can only change the date of your Package Ticket once per purchase. Your Package Ticket is initially valid for the chosen visit date, but you can change the date on unredeemed tickets up to 14 days after the originally intended visit date. Ticket changes must be made in person at a Tivoli Gardens ticket booth on the day you wish to visit the Gardens.

As an example, if you initially purchased a Ticket for 1 April and want to change to 11 April, visit a ticket booth on 11 April to exchange and use your ticket. Please be aware that the price of the new Ticket may differ from your original purchase price and any difference for a cheaper Ticket will not be refunded.  

You can also change your arrival time to Friday Rock. Is your ticket valid before 6 pm, but your plans have changed? Then you have the option to change the arrival time in one of our ticket booths at Tivoli Gardens.
 
Ticket changes can only be made within the same calendar year.

Unfortunately, purchased Tickets are non-refundable*. However, you can change the date of your unredeemed Package Ticket to a new date up to 14 days after the originally intended visit date. To do this, you'll need to visit a Tivoli Gardens ticket booth in person on the day you wish to use the Package Ticket.

For example, if your Package Ticket is for 1 April and you want to change the date to 11 April, visit the ticket booth on 11 April to exchange and use the Package Ticket. Please note that the price of the new Package Ticket may be higher or lower than your original purchase, and differences for cheaper Package Tickets will not be refunded.  
 
Package Ticket changes can only be made within the same calendar year.  

*Should Tivoli Gardens close admission to the Gardens due to a Friday Rock concert, your pre-purchased entry ticket will be refunded.

On Fridays with Friday Rock, you need a Tivoli Pass or a regular Entrance ticket. However, different entry prices apply to the Gardens depending on whether entry is before 18:00 or after 18:00.

Purchase your admission Tivoli Pass or tickets to the Gardens here.

If we determine that Tivoli Gardens has reached the desired number of guests during concerts, we reserve the right to close access to the Gardens to ensure the best concert experience for everyone.

Please notice that the rides will close at 22:00 on Fridays with Friday Rock events.

Booking for concerts requiring pre-booked access opens 9 days before each event. We recommend following tivoli.dk and Friday Rock on Instagram and Facebook for announcements.

Tivoli Gardens will publish the booking link on social media, its website, and via newsletter 9 days before each concert. 
To book, you’ll need a profile on the booking site. Once logged in, follow the step-by-step process and select your arrival time. 
 
You will receive a booking confirmation by email once your booking is complete. This confirmation must be presented at the entrance to Tivoli Gardens. Please ensure you arrive before the time stated in your confirmation. 

You can enter Tivoli through the main entrance on Vesterbrogade or via the entrance on Bernstorffsgade opposite Copenhagen Central Station.

Pre-booking is required for the following concerts in summer 2025:

Friday Rock 
25 July at 22:00 – APHACA (booking opens Wednesday 16 July) 
8 August at 22:00 – Bryan Adams (booking opens Wednesday 30 July)

Saturday Hits 
19 July at 21:00 – Tom Jones (booking opens Wednesday 9 July) 
9 August at 21:00 – Bryan Adams (booking opens Wednesday 30 July) 

If you’re bringing one or more guests to a concert that requires pre-booked access to the concert area, both you and your guests must present valid confirmation of your pre-booked access at the entrance to Tivoli Gardens.

No. Pre-booked access to the concert area is only required for the following events: 

Friday Rock
20/6 kl. 19.00 Annika
27/6 kl. 22.00 Black Eyed Peas
25/7 kl. 22.00 APHACA
8/8 kl. 22.00 Bryan Adams 

Saturday Hits
19/7 kl. 21.00 Tom Jones
9/8 kl 21.00 Bryan Adams

For all other Friday Rock and Saturday Hits concerts, you can attend with your Tivoli Pass or standard admission ticket as usual. 
Please note that for particularly popular concerts, Tivoli may close entry to the Gardens earlier in the evening once maximum capacity is reached, to maintain a quality concert experience. 

No. It is not possible to pre-book access for other concerts until Tivoli Gardens releases the specific booking link.

Yes, you can. We strongly encourage you to cancel your booking if you’re unable to attend so the spot can be offered to someone else.

Yes, you can still access Tivoli Gardens without a concert booking if you have a valid restaurant reservation or a ticket to one of Tivoli’s indoor venues.

Yes, you may book access for up to five people per reservation. 

Yes. For safety reasons and to maintain a responsible guest experience, Tivoli reserves the right to close access to the Gardens even for guests with valid bookings. Pre-booked access is not a guarantee of entry.

Yes. All guests wishing to attend the Annika, Black Eyed Peas, Tom Jones or Bryan Adams concerts must present valid pre-booking confirmation at the entrance. Booking is free of charge.

No. You’ll receive individual barcodes for each person included in your booking, which can be shared with others in your group if they arrive later.