Frequently Asked Questions

A Tivoli Pass gives the holder free access to Tivoli in all Tivoli's seasons; including Summer, Halloween and Christmas.

It is possible to purchase the Tivoli Pass as a subscription with annual payment, or as a gift.

A Tivoli Pass is valid from the month of purchase and 11 months ahead. Thereafter the Pass is automatically renewed, unless given as a gift. It is also possible to choose a start date one or two months in advance.

An ordinary Tivoli Pass gives access to the gardens for the pass holder only. The pass is strictly personal and may not be used for access to others.

A Tivoli Pass Silver allows the pass holder to bring one companion free of charge for one free day. This applies only at the entrance with the pass holder and under condition that the companion is either a business associate, family member, colleague or friend.

A Tivoli Pass Gold allows the pass holder to bring up to four companions free of charge for one free day. This applies only when the entrance is made simultaneously with the pass holder, and under condition that the companions are either business associates, family members, colleagues or friends of the pass holder.

A Tivoli Pass Wild gives access and a free Multi-ride ticket to the pass holder when visiting Tivoli (maximum one visit per day, however). The Multi-ride ticket is personal and cannot be resold.

It is possible to buy a Tivoli Pass online via tivoli.dk, or in person at the Tivoli Service Center or at our entrances.

The Tivoli Pass is by default purchased as a digital product, but it is also possible to purchase a physical Tivoli Pass in return for a minor fee. There is no charge when issuing a physical Tivoli Pass Gold.

As of 10 May 2022 it is no longer possible to buy a Tivoli Pass subscription with monthly payment.

Your Tivoli Pass is completed by creating a profile at My Tivoli. Please create a password and attach a picture of yourself. You can also complete your Tivoli Card by personally contacting the Tivoli Box Office.

Follow the link to My Tivoli login

You can upload a photo to your Tivoli Pass when finishing the registration process via tivoli.dk. You can also complete your card either at Tivoli Box Office or Tivoli Service Center, where the staff are equipped to take and upload pictures.

We use your photo to prevent misuse of your card and increase your assurance that your Tivoli Pass can not be misused by others in case of theft or loss.

There are plenty of benefits and discounts available to a holder of a Tivoli Pass.

Tivoli Lux is a benefit programme that provides access to a range of personal benefits in Tivoli.

In order to gain access to the benefits offered in the benefit programme, Tivoli Lux, the passholder must:
a) hold a valid Tivoli Pass purchased
and
b) have downloaded the Danish version of the Tivoli app and have a My Tivoli-profile on which your Tivoli Pass is registered.

In addition, some specific types of Tivoli Passes also give access to the benefit programme, i.e.: Aktionærkort, Tivoli Erhvervsklub-kort, VIP-kort, Exclusive-kort and Ledsagerkort. Please note that several of these card types are not for public sale, but are issued to cardholders by Tivoli.

 

Tivoli Lux is a benefit programme that provides access to a range of personal benefits in Tivoli.

In order to gain access to the benefits offered in the benefit programme, Tivoli Lux, the passholder must:
a) hold a valid Tivoli Pass purchased
and
b) have downloaded the Danish version of the Tivoli app and have a My Tivoli-profile on which your Tivoli Pass is registered.

In addition, some specific types of Tivoli Passes also give access to the benefit programme, i.e.: Aktionærkort, Tivoli Erhvervsklub-kort, VIP-kort, Exclusive-kort and Ledsagerkort. Please note that several of these card types are not for public sale, but are issued to cardholders by Tivoli.

You have a 14-day right of cancellation for a Tivoli Pass purchased by subscription, but the cancellation right will lapse if the Tivoli Pass is taken into use. There is also a 14-day right of cancellation on purchases made through our webshop, cf. the current legislation on the subject. 

A Tivoli Pass purchased by subscription can be terminated with 1 month's notice until the end of a month, 5 months after the subscription agreement has been concluded. When the subscription is canceled, the Tivoli Pass will not be automatically renewed.

The subscription can only be terminated in writing, either via My Tivoli or by mail to the Tivoli Call Center at tivolikort@tivoli.dk

Yes. If a Tivoli Pass purchased as a subscription with annual payment is terminated before the validity period expires, the amount due after the time of termination is refunded. Tivoli Passes purchased as subscriptions may be terminated with one month's notice to the end of a month when five months have elapsed since the subscription agreement was entered into.

If you cancel a subscription with annual payment before the year has elapsed, the payment is calculated as if you had paid monthly in the period before termination. The amount you are refunded is thus the price of the Tivoli Pass with annual payment, minus the months for which your Tivoli Pass was valid before termination, calculated as monthly payment.

Example:
If you cancel a Tivoli Pass with annual payment after eight months, the payment for the eight months will be 8 x 40 DKK (which is the monthly payment) = 320 DKK. Your refund will then be 350 minus 320 = 30 DKK.

Yes. It is both possible to give a Tivoli Card as a subscription or change a Tivoli Card you've received into a subscription

If you have lost your Tivoli Pass, please contact Tivoli's Call Center by tel. 33 15 10 01 or by writing to tivolikort@tivoli.dk, after which the Tivoli Pass is blocked. Lost or damaged passes may be replaced in return for a small fee.

Update your info by logging into My Tivoli at tivoli.dk or via the Tivoli app.

You don't need to do anything to renew your Tivoli Pass as long as your payment information is updated - if so the renewal and payment will be processed completely automatically. If you have received a Tivoli Pass as a gift, you must convert it to a running subscription in order for it to be automatically renewed.

A Tivoli Pass purchased as a subscription can be terminated with one month's notice until the end of a month, 5 months after the subscription agreement has been concluded. When the subscription is canceled, the Tivoli Pass will not automatically be renewed.

If the Tivoli Pass is given as a gift, it basically expires after one year, unless either bought with subscription or if the pass holder himself has renewed or changed the subscription agreement.

You can get your Tivoli Pass on your mobile by downloading the Tivoli App from either Google Play or the App Store. Follow the instructions in the app.

You can easily upgrade your Tivoli Pass, but downgrading or merging your memberships is not possible. Upgrading your Tivoli Pass is possible by personal attendance at the Tivoli Box Office or the Tivoli Servicecenter.

All types of Tivoli Passes are strictly personal.

The pass is personalized after the purchase process has been completed.

As a holder of a Tivoli Pass, you can enter and re-enter Tivoli Gardens as you wish as long as Tivoli does not reach its maximum capacity of guests. Companions must obtain a re-entry stamp to re-enter. Re-entry stamps can be obtained at the exit to the Tivoli Food Hall or by contacting Tivoli staff.

You can also obtain a re-entry stamp and re-enter the same day if you are in the possession of a regular admission ticket. Please note that Tivoli Gardens may close for admission to the Gardens for security reasons in which case re-entry is not guaranteed.

During major events in the Garden, it is not possible to obtain a re-entry stamp.