Terms and conditions of trading

These terms and conditions of sale were updated on 14. January 2021 and apply to all purchases made from and including this date. Products from this page are sold by Tivoli A/S ('Tivoli'), Vesterbrogade 3, 1630 Copenhagen V, Denmark, CVR no. 10404916. Inquiries to Tivoli may be made via e-mail to info@tivoli.dk and by telephone on + 45 3315 1001.

A. Admission, Unlimited ride ticket and group tickets

B. Package offers with and without overnight accommodation

C. Tickets for Performances, Shows and Concerts

D. Tivoli Pass

E. Tivoli's school products

F. Petzi teddy bear

G. Parking at APCOA PARKING

H. Ticket to Strömma

I. Gift certificate

J. Ride Photos



A. Admission, Unlimited ride ticket and group tickets

1. If the ticket is printed, it MUST be printed on standard white printer paper on A4 format and must be brought with you to Tivoli.

2. Cut and do NOT tear the ticket itself. Only complete tickets will be accepted as valid.

3. The self-print tickets with and without an Unlimited ride ticket are valid for admission to Tivoli during the period indicated on the ticket. Tivoli reserves the right to restrict access to Tivoli on certain days or at certain times despite holding a valid ticket. If a restriction is imposed without warning, or the restriction is of a substantial nature, it is possible to have the money refunded by going to Tivoli Box Office, Vesterbrogade 3, 1630 Copenhagen V.

4. The barcode on the ticket MUST be scanned immediately upon entering Tivoli and the Unlimited ride wristband will be given at the ticket booth when the ticket is handed over (if a Multi-ride ticket is included).

5. The ticket is in the name of the bearer.

6. Each barcode/ticket can only be used once.

7. The tickets cannot be refunded cf. § 1 (2) and § 18 (2) no 12 of the Danish Consumer Contracts Act.

8. Tivoli cannot be held responsible for misuse of the ticket, for example if several copies of the same barcode are printed, the barcode has not been issued by Tivoli or the ticket is used by a person other than the person it is intended for.

9. In connection with use of entrance tickets which also provide access to a given ride, all safety restrictions must be fulfilled. We reserve the right to stop operating rides.

10. Complaints and queries: Tivoli Box Office, Vesterbrogade 3, 1630 Copenhagen V, +45 3315 1001, or info@tivoli.dk
You can also make your complaint to us using the online dispute resolution platform, http://ec.europa.eu/consumers/odr/, provided by the European Commission.

11. If you have forgotten your self-print ticket, you can have the ticket printed at Tivoli Box Office is located at the left of the main entrance on Vesterbrogade 3.

We process your personal information in line with our Personal data policy. You will find our Personal data policy here.


B. Package offers with and without overnight accommodation

1. The ticket MUST be printed on standard white printing paper in A4 format or can be scanned directly from a cellphone.

2. Cut and do NOT tear the ticket itself. Only complete tickets will be accepted as valid.

3. The self-print tickets with and without an Unlimited ride ticket are valid for admission to Tivoli during the period indicated on the ticket. Tivoli reserves the right to restrict access to Tivoli on certain days or at certain times despite holding a valid ticket. If a restriction is imposed without warning, or if the restriction is of a substantial nature, it is possible to have the money refunded by going to Tivoli's Box Office, Vesterbrogade 3, 1630 Copenhagen V.

4. The barcode on the ticket MUST be scanned immediately at the ticket office windows at the entrance to Tivoli, where the Unlimited ride wristband and coupons are issued when the ticket is handed over.

5. The ticket is in the name of the bearer.

6. Each barcode/ticket can only be used once.

7. The tickets cannot be refunded cf. § 1 (2) and § 18 (2) no 12 of the Danish Consumer Contracts Act.

8. Tivoli cannot be held responsible for misuse of the ticket, for example if several copies of the same barcode are printed, the barcode has not been issued by Tivoli or the ticket is used by a person other than the person it is intended for.

9. Complaints and queries: Tivoli Box Office, Vesterbrogade 3, 1630 Copenhagen V, +45 3315 1001, or info@tivoli.dk.
You can also make your complaint to us using the online dispute resolution platform, http://ec.europa.eu/consumers/odr/, provided by the European Commission.

10. We reserve the right to restrict the redemption of meal coupons without notice in the case of meals being sold out or if the eateries are fully occupied. This means that the meal tickets will be refunded if alternative arrangements for redeeming the coupons cannot be made within 2 hours. Table reservations cannot be made in connection with All Inclusive and PULS.

11. In connection with the use of both Multi-ride tickets and ride photos, all safety requirements and restrictions must be fulfilled, likewise you must always be in possession of the ticket giving access or the Multi-ride wristband for the rides. We also reserve the right to stop operating rides if necessary.

12. We reserve the right to close Tivoli's Aquarium if necessary due to events or similar in Tivoli's Concert Hall, and we cannot be held responsible for retail products ride photos being sold out. In the case of tickets bought in advance for Tivoli's Aquarium, the ticket for the aquarium will be refunded if it is closed.

13. NB! Hotel stays in connection with All Inclusive packages with overnight accommodation must be prepaid and cannot be amended, refunded or exchanged for other dates or products. The offer is only valid for one overnight stay, and with a maximum of one extra bed per room. The offer is valid for a limited number of rooms on selected dates in the following periods.
The hotel voucher must be shown at the reception of the hotel in question, and All Inclusive tickets must be used at Tivoli's ticket office windows. You can check in at the hotels after 2.00 pm on the day of arrival. You must check out before 12.00 am on the day of departure.

We process your personal information in line with our Personal data policy. You will find our Personal data policy here.


C. Tickets for Performances, Shows and Concerts 

1. The terms and conditions of sale cover tickets for events organised by Tivoli.

2.Tivoli uses Billetlugen A/S ('Billetlugen'), Bryggernes Plads 17, 1. sal, 1799 København, Denmark, CVR no. 29413274 as the ticket operator via which tickets for events are sold.

3. A binding purchase agreement between Tivoli and you, the customer, is only entered into once payment has been registered and received and you have received an order confirmation. The purchase agreement is subject to the general rules of Danish law, unless otherwise stated in invariable rules on consumer protection that apply to the country in which you reside.

4. Payment and fees

  • All prices are inclusive of VAT, taxes and ticket fees, but do not include delivery costs and other fees. These costs are stated separately and as part of the overall amount during the ticket purchase, before payment is made.
  • A ticket fee is payable in addition to the ticket price. The ticket fee comprises DKK 25-30 per ticket.
  • Tickets can be paid for using Dankort, VISA and MasterCard. All communication between you and Billetlugen is encrypted. If you pay with MasterCard or VISA, the payment is handled by CTS Eventim & Co. KGaA, Contrescarpe 75 A, 28195 Bremen, Germany, a company affiliated with Billetlugen. Payments via Dankort are handled by Netaxept.
5. Delivery

  • No delivery or transaction fee is charged for Print@Home tickets, while a delivery fee is charged for tickets that need to be sent via post. The amount of these fees depends on the order method and delivery address.
  • Tickets purchased online are sent by Billetlugen and the delivery costs depend on the destination to which the ticket is sent. The delivery charges will be stated separately during the purchase process.
  • Tickets bought from Tivoli over the telephone are sent via regular post. A delivery fee of DKK 35 will be charged per delivery.
  • If standard post is selected as the delivery method for an online purchase, the tickets will be sent via normal standard letter to the address provided at purchase. If there is only a short time before the event, the letter will be sent as Quick Post.
  • Print@Home tickets are sent immediately following the purchase.
  • Information about your bookings and purchases is available by logging into 'My profile' on billetter.tivoli.dk. You can also download Print@Home tickets here. If tickets sent via post have disappeared en route, contact Tivoli via e-mail at info@tivoli.dk telephone on + 45 3315 1001 or visit the Tivoli Box Office in person.
6. The ticket

  • The ticket with the printed barcode provides the ticket holder with access to the specific event stated on the ticket.
  • Unless otherwise stated on the ticket, it provides access to Tivoli for the entire opening period on the event date.
  • Print@Home tickets may be presented on a mobile phone at the entrances. It is not necessary to print the tickets.
  • The ticket is only valid if the barcode is active and legible.
  • Tickets that have been cancelled because they have gone astray, etc. are not valid for admission. The barcode is accepted only once.
  • For the issuance of tickets for which an age restriction or other specific requirement applies to the ticket holder (e.g. young person's ticket or companion ticket) identification must be provided on request.
7. Transfer of tickets

  • The use or transfer of purchased tickets for commercial purposes is not permitted, unless prior authorisation is obtained from Tivoli, including, for example, the use of tickets as prizes in competitions or similar transfer of tickets, in which the transfer of the ticket is added along with other services, such as the sale of a trip, restaurant visit, hotel stay and so on, and professional business sales or other transfer of tickets, regardless of the price for this.
  • Please note that under Act no. 458 of 23 May 2007 on the reselling of tickets for cultural and sports events, any attempt to profit from the reselling of concert tickets is prohibited. Violation will result in cancellation of the ticket and the situation will be reported to the police.
8. Exchanging tickets

  • Tickets are exchangeable for a fee of DKK 25-30 per ticket for the same performance on a different date, no later than 7 days before the original performance date.
  • Tickets are exchanged only if tickets are available at an equivalent or higher price. Any difference in price is paid by the customer when exchanging tickets.
  • Should you wish to exchange your tickets to a lower price category the difference will be refunded as a Tivoli gift certificate.
  • Tickets can only be exchanged in person at the Tivoli Box Office or by telephoning the Tivoli Call Centre on +45 3315 1001.
9. Cancellation and refunds

  • Tickets are refunded only if the performance is cancelled. Pursuant to section 18(2), no. 12 of the Consumer Agreements Act, ticket purchases are not covered by the right of withdrawal from a transaction.
  • An event is regarded as cancelled only if it does not take place. Changes to the repertoire, location, partial performance of the event, etc. thus do not equate to cancellation.
  • Tickets are refunded in the event of cancellation.
  • Tickets purchased online are refunded by Billetlugen on behalf of Tivoli. The refund is credited to the card which was used to buy the tickets
  • Other tickets are refunded in person at the Tivoli Box Office or by telephoning the Tivoli Call Centre on +45 3315 1001.
  • Ticket fees and other fees, cancellation policies and any delivery costs paid in connection with the ticket purchase are not refunded in the event of cancellation/relocation.
10. Proviso

  • Tivoli reserves the right to cancel issued tickets against repayment of the ticket price and fees. Errors in price information and sold-out events do not incur any liability for Tivoli.
  • Tivoli reserves the right to change the seat allocation within the same ticket category, and to move a ticket to another category against payment of any difference in price.
11. Complaints and queries: Tivoli Box Office, Vesterbrogade 3, 1630 Copenhagen V, +45 3315 1001, or info@tivoli.dk
You can also make your complaint to us using the online dispute resolution platform, http://ec.europa.eu/consumers/odr/, provided by the European Commission.

We process your personal information in line with our Personal data policy. You will find our Personal data policy here.


D. General Tivoli Pass terms and conditions

1.1. All Tivoli Passes entitle the Passholder to admission to Tivoli for Tivoli's open seasons, whenever they may be. Tivoli's open seasons, opening days and opening hours may vary and be adjusted continuously, but the Passholder is guaranteed a minimum of 200 opening days per calendar year. 

1.2 A Tivoli Pass can either be purchased as a

1.2.1. subscription with annual payment, or with

1.2.2. expiry after 12 months

1.3 The following types of Tivoli Passes are available:

1.3.1. Tivoli Pass: The Tivoli Pass provides admission for the Passholder. The Pass is strictly personal and is not valid for use by anyone but the Passholder

1.3.2. Wild Card Mini: The Wild Card Mini provides admission for the Passholder personally as well as a free Unlimited Ride Ticket for the Passholder on each visit to Tivoli (max. one per day). The Unlimited Ride Mini Ticket is personal to you and must not be sold on. Any infringement of this is considered misuse of the Tivoli Pass, cf. section 1.9.

1.3.3. Tivoli Silver Pass: The Tivoli Silver Pass entitles the Passholder to bring one companion free of charge per day. This is only valid when visiting with the Passholder, and it is a condition that the companion is a business associate, family member, colleague or friend of the Passholder.

1.3.4. Wild Card: The Wild Card provides admission for the Passholder personally as well as a free Unlimited Ride Ticket for the Passholder on each visit to Tivoli (max. one per day). The Multi-ride ticket is personal to you and must not be sold on. Any infringement of this is considered misuse of the Tivoli Pass, cf. section 1.9.

1.3.5. Tivoli Gold Pass: The Tivoli Gold Pass entitles the Passholder to bring up to four companions together free of charge per day. This is only valid when visiting with the Passholder, and it is a condition that the companions are business associates, family members, colleagues or friends of the Passholder.

1.4. Tivoli Passes are purchased as digital products. Physical Tivoli Passes are available for purchase in return for a fee.

1.5. All types of Tivoli Passes are strictly personal and may only be used by the Passholder. It is the responsibility of the Passholder that the Tivoli Pass is not misused. If the Tivoli Pass is used by someone other than the Passholder, this will be regarded as misuse of the Tivoli Pass, and the Tivoli Pass will be cancelled. Misuse of a Tivoli Pass may result in legal proceedings, as Tivoli reserves the right to claim compensation for damage sustained in connection with the misuse. The Tivoli Pass will not be returned after cancellation, nor will the fee for the Tivoli Pass be refunded in full or in part. 

1.6. If the Passholder has purchased a Tivoli Pass, it is the Passholder's responsibility to complete the Tivoli Pass via the link to the Passholder's My Tivoli (Mit Tivoli) profile, which is sent to the Passholder in connection with the purchase. The Passholder can also complete the Tivoli Pass in person at the Tivoli Box Office, Vesterbrogade 3, 1630 Copenhagen V. Read more about the completion procedure in sections 2.8 and 3.5.

1.7. Free admission applies only for Tivoli's open seasons, whenever they may be, on presentation of a valid Tivoli Pass. Tivoli Passholders who are unable to present their Tivoli Pass must pay the normal admission fee, which is non-refundable. Likewise, Wild Card or Wild Card Mini Passholders who have forgotten their card must pay the full price for a Unlimited Ride or Unlimited Ride Mini Ticket.

1.8. Should a Passholder lose their Tivoli Pass, contact the Tivoli Call Centre immediately on +45 33 15 10 01 or email tivolikort@tivoli.dk, after which the Tivoli Pass will be blocked. If the Tivoli Pass is used by another person without it having been blocked, this is regarded as misuse and the Pass will be cancelled. Cancelled Tivoli Passes will not be returned and no refund will be given. A lost or damaged Pass can be replaced upon payment of a fee.

1.9. Tivoli reserves the right to cancel a Tivoli Pass without notice if Tivoli deems that the Passholder has acted deceitfully or improperly in or towards Tivoli or displayed unacceptable behaviour towards other visitors, employees or equipment in Tivoli, or has not complied with the Garden's Regulations in force at any given time in Tivoli or instructions from staff in Tivoli.

1.10. Tivoli reserves the right to restrict the Passholder's access to Tivoli on certain days or at certain times, including as pre-booking admission. This will be necessary for safety reasons, for example, or when limited access to Tivoli is required due to events inside or outside Tivoli. The Passholder is not entitled to compensation or remuneration of any kind in connection with this unless restriction or closure results in Tivoli opening on fewer than 200 days in the calendar year in question.  

1.11. Tivoli reserves the right to make cancellations and changes to Tivoli's published music program, which Passholders have access to at no extra cost, including Friday Rock. Cancellations or changes in the music program do not give the Passholder the right to claim monetary compensation or termination of the Tivoli Pass Agreement. 

1.12. Tivoli reserves the right to reserve parts of Tivoli's concert areas for special events and concepts to which separate payment may be charged for admission.

1.13. In the event of official prohibitions or recommendations resulting in Tivoli being kept closed or access to Tivoli being restricted, e.g. due to extraordinary health-related, safety-related or similar considerations, the Passholder is not entitled to compensation or remuneration of any other kind in connection with this unless the restriction or closure results in Tivoli opening on fewer than 200 days in the calendar year in question.  

1.14. All Tivoli Passes can be purchased online via Tivoli.dk or in person at the Tivoli Box Office, Tivoli Service Centre and at Tivoli's entrances.

1.15. Any questions regarding Tivoli Passes should be addressed in writing or by phone to: Tivoli Call Centre, Vesterbrogade 3, Postboks 233, DK-1630 Copenhagen V, tel. +45 33 15 10 01 and e-mail tivolikort@tivoli.dk.

2. Tivoli Passes purchased as subscriptions

2.1. Tivoli Passes purchased as subscriptions are taken out as ongoing subscriptions, paid in advance for one year (annual payment) at a time.

2.2 A Tivoli Pass purchased on subscription is valid for the month in which it is purchased and the 11 subsequent months. The first month is paid for in full regardless of the date of purchase.

2.3. The validity period for a Tivoli Pass purchased as a subscription begins immediately if the Pass is bought in person. This applies even if the Tivoli Pass is purchased in a period when Tivoli is closed. A different start date may be selected for Tivoli Passes purchased via Tivoli's digital channels.

2.4. An agreement on the purchase of a Tivoli Pass as a subscription can be entered into only by persons who are over the age of 18 and legally competent.

2.5. Tivoli Passes can be purchased at the Tivoli Box Office, on Tivoli.dk and via the Tivoli app.  The purchaser will be informed of the current Membership terms and conditions, which the purchaser must accept. The Pass can be completed at the Box Office and online via Tivoli.dk. 

2.6. You can purchase a Tivoli Pass on subscription for other people. The payment obligation will be linked to you as the Administrator.

2.7. Tivoli reserves the right to charge a set-up fee.

2.8. Completion

2.8.1. If the Passholder is not the same person as the Tivoli Pass Administrator (the person liable for making payment), a link will be sent to the Passholder. The link contains instructions for completing the Tivoli Pass on My Tivoli. The Administrator will receive an e-mail with a link to My Tivoli, where the remaining payment information is to be filled in.

2.8.2. The Passholder completes the Tivoli Pass by creating a profile on My Tivoli. The Passholder must, in this connection, create a password and upload a picture of the Passholder. The picture of the Passholder will be stored with a view to admission control. When the Passholder visits Tivoli, the photo is displayed on a screen visible to attendants at the entrance. The Passholder must show proof of identity on request. While use of the Tivoli Pass is not contingent upon Tivoli collecting and keeping a portrait photo of the Passholder, Passholders who do not wish to have a photo registered are always obliged to produce photographic identification at the entrance to Tivoli. The Passholder's name may be changed in person at the Box Office provided the Passholder's name is correspondingly changed in the Danish National register (Folkeregistret). The Passholder's photo can be changed if Tivoli deems that the Passholder's appearance has changed significantly. The Passholder must also register their payment details for use in ongoing payments. The Passholder may revoke permission for amounts to be charged regularly to the payment card unconditionally at any time. The Passholder's payment obligation will remain in force, however, after the Passholder has revoked their consent. Should the Passholder wish to be released from the payment obligation, the subscription must be cancelled in accordance with the conditions in section 12.

2.8.3. The physical Pass can be made electronic at a later date if the Passholder adds the Pass to Tivoli's app. The Tivoli Pass can also be printed out.

2.9. Payment

2.9.1. For Tivoli Passes purchased on subscription, payment must be made at the time of purchase for the first year in which the Tivoli Pass is valid. Payment for the following year will be due between the 22nd and 26th day of the month after the current month + 11 months. Should payment fail to go through, Tivoli will attempt to charge the card again on either the last day of the current month or the first day of the following month.

2.9.2. Payment for the first 12 months of the Tivoli Pass must be made when the Tivoli Pass is issued, regardless of whether the Pass is activated immediately or later in time, cf. the options regarding this on tivoli.dk or in the Tivoli app. 

2.9.3. The subscription can be paid with a payment card, credit card or MobilePay.

2.9.4. When payment for a new period is charged, the Passholder and Administrator are notified (the latter only if the Passholder and Administrator are not the same person) via My Tivoli.

2.9.5. If the ongoing payment for the Subscription is not made at the agreed time, a reminder will be sent to the Administrator of the Tivoli Pass via the contact information supplied. A reminder fee of DKK 100 may be added in accordance with the Danish Interest Act (renteloven). The Pass will be blocked until valid payment data are received and payment has been made. The delay is considered significant if payment has not been made within 3 months of the due date, and Tivoli can then decide to cancel the Passholder's subscription agreement.

2.9.6. Current prices and fees are always posted on Tivoli's website www.tivoli.dk/priser.

2.9.7. Notification regarding price changes will be sent by e-mail to the e-mail address provided at least 45 days before the price change comes into force. Read more about amended terms and conditions in section 2.13.

2.9.8. If the Passholder has had a valid Tivoli Pass purchased as a subscription within the past 12 months, Tivoli reserves the right to charge a set-up fee if the Passholder once again wishes to purchase a Tivoli Pass.

2.10. Termination

2.10.1. Unless otherwise requested, termination applies until the end of the prepaid subscription period of 12 months. When the Subscription is cancelled, the Tivoli Pass is not renewed at the end of the prepaid period for the Pass.

2.10.2. Tivoli Passes purchased as subscriptions may be terminated no earlier than one month's notice to the end of a month when five months have elapsed since the Subscription began; cf. also section 7.  

2.10.3. Tivoli Passes purchased as subscriptions must be actively terminated and cannot be suspended.

2.10.4. A subscription may only be terminated in writing via My Tivoli or e-mail to Tivoli's Call Centre, tivolikort@tivoli.dk.

2.10.5. Failure to pay is not considered termination.

2.10.6. The Tivoli Pass Administrator may terminate the Subscription for the Passholder if payment is the responsibility of the Administrator.

2.10.7. If a Tivoli Pass purchased as a subscription is terminated before the prepaid period expires, the amount due after the time of termination is refunded. This is settled according to a monthly rate; cf. the table below. The amount is refunded in person at the Box Office or via written request to Tivoli's Call Centre via tivolikort@tivoli.dk. The amount will be refunded to an account number or credit card. 
Applicable rates for these membership terms and conditions:

2.10.7.1. Tivoli Pass (Subscription price DKK 379): Monthly rate* for refunds DKK 40

2.10.7.2. Wild Card Mini (Subscription price DKK 499): Monthly rate* for refunds DKK 53

2.10.7.3. Tivoli Silver Pass (Subscription price DKK 729): Monthly rate* for refunds DKK 76

2.10.7.4. Wild Card (Subscription price DKK 999): Monthly rate* for refunds DKK 105

2.10.7.5. Tivoli Gold Pass (Subscription price DKK 1,349): Monthly rate* for refunds DKK 140

*Rates are set in consideration of the changing seasonal value of the Tivoli Pass, since the Tivoli Pass can only be used during Tivoli's open seasons, cf. section 29(2) of the Consumer Agreements Act. 

Example:  A Tivoli Pass bought for 379 kroner is cancelled after 7 months, and payment is requested for the remaining period. The payment is settled as follows: 7 months at 40 kroner totals 280 kroner. This amount is deducted from the original prepayment of 379 kroner, and so 99 kroner is paid out.

2.10.8. Tivoli reserves the right to adjust prices during the commitment period. Read more about this in section 2.13.

2.10.9. The receipt for termination will be sent by e-mail to the Tivoli Passholder and Administrator (the latter only if the Passholder and Administrator are not the same person).
 
2.11. Amended terms and conditions

2.11.1. Tivoli reserves the right to adjust prices during the subscription period, as well as introduce fees for special services, including pre-booking admission. Prices may change due to increases in the consumer price index for the preceding year. Prices may also be changed if this is the result of increases to Tivoli’s costs, e.g. in connection with higher costs associated with Tivoli’s operation, including costs relating to suppliers, costs relating to the accommodation of new requirements from the authorities or legislation, to accommodate rising inflation, and as a result of extensions or amendments to the subscription terms and conditions for the respective Tivoli Passes. Prices may also change in accordance with the following criteria:

2.11.1.1. Prices may be adjusted no more than once per year and by no more than 10% per year.

2.11.1.2. Changes will be announced individually

2.11.1.3. Agreements may be terminated as a result of the change. 

2.11.2. Should Tivoli terminate a Tivoli Pass subscription during the binding period and the Administrator has purchased a physical Tivoli Pass, the cost of this will then be refunded.

2.11.3. Tivoli reserves the right to terminate a Tivoli Pass subscription, also during the binding period, in the event of general termination or changes to subscription types or Tivoli Pass types, or any other objective reason. Terminations will be notified no later than 45 days before the change takes effect. Prepaid Tivoli Passes will be refunded proportionately.

2.11.4. Significant changes to Tivoli's Membership terms and conditions, including price increases, will be announced via Tivoli's website, www.tivoli.dk, and via e-mail to the e-mail address provided, at least 45 days before the change comes into force.
 
2.12. Right of cancellation

2.12.1. Your right to cancel your purchase of a Tivoli Pass purchased as a subscription extends for 14 days. For Tivoli Passes purchased on subscription with a deferred start date, the right of cancellation applies until the start of the subscription and for a minimum of 14 days. The right of cancellation lapses if the Tivoli Pass is used, including if the Passholder uses the Tivoli Pass to gain admission to Tivoli.

2.13. Tivoli Lux

2.13.1. Tivoli Lux is a reward programme offering additional benefits and discounts for visitors who have a Tivoli Pass subscription*.

2.13.2. To use these benefits, the following conditions apply:

2.13.2.1. you must have a valid Tivoli Pass on subscription* with you as the Passholder,
and
2.13.2.2. you must have downloaded the Tivoli app and set up a My Tivoli profile to which your Tivoli Pass on subscription* has been added

*certain special passes also have access to the reward programme, including: Shareholder Pass, Tivoli Business Club Pass, VIP Pass, Exclusive Pass and Companion Pass. Please note that several of these pass types are not on general sale, but are issued to the passholder by Tivoli.  

3. Tivoli Passes for a set period

3.1. When purchasing a Tivoli Pass for a set period, the buyer may choose the month from which the Tivoli Pass is to apply, up to a maximum of two months after the purchase date. The Pass will be valid for 12 months.

3.2. A Tivoli Pass for a set period is valid for 12 months from the month chosen by the buyer for it to become valid. This applies even if the Tivoli Pass is completed at a later date, and even if Tivoli is closed during the purchase period.

3.3. A Tivoli Pass without registered payment information expires after the prepaid period of 12 months and is therefore not a subscription. The Passholder may convert or renew the Tivoli Pass so that the Tivoli Pass has the nature of an ongoing subscription.

3.4. Passes purchased for a set period and via BTB sales are valid from the set start month and the following 11 calendar months, after which they expire, unless a subscription is registered before the expiry date.

3.5. Completion

3.5.1. Tivoli Passes for a set period must be completed via Tivoli's app, Tivoli.dk or in person at the Box Office. A Tivoli Pass is complete when the Passholder has added their name and a personal portrait photo to the Pass.

3.6. Payment

3.6.1. Tivoli Passes may be purchased with a payment card, credit card or MobilePay. Tivoli Passes may also be purchased with cash.

3.6.2. When paying for a Tivoli Pass for a set period, the buyer pays in advance for the entire agreement period, i.e. 12 calendar months.

3.6.3. Current prices are always posted on Tivoli's website, see www.tivoli.dk/priser.

3.7. Amended terms and conditions

3.7.1. Significant changes to Tivoli's Membership terms and conditions will be announced via Tivoli's website, www.Tivoli.dk, and Passholders are notified via e-mail to the e-mail address provided, at least 45 days before the change comes into force.

3.8. Right of cancellation

3.8.1. Tivoli Passes for a set period may be refunded within 14 days in person at the Box Office or by writing to Tivoli's Call Centre at tivolikort@tivoli.dk. This applies only to Tivoli Passes purchased by private individuals (B2C).

3.8.2. No right of cancellation applies for Tivoli Passes for a set period purchased in a B2B context.

3.9. Retention of ownership

3.9.1. Tivoli reserves the right to revoke or block Tivoli Passes purchased in a B2B context (with a total value exceeding DKK 2,000) if payment is not received in a timely manner. 

4. Marketing and newsletters

4.1. When purchasing a Tivoli Pass, you will be offered the opportunity to receive e-mails and newsletters from Tivoli containing relevant membership benefits and offers, information on events and discounts in Tivoli, and offers and benefits that are available from Tivoli's collaboration partners. Tivoli collaborates with businesses within the tourism, automotive, clothing, drinks, hotel and energy industries. You can always see a list of Tivoli's current collaboration partners at www.tivoli.dk/erhverv/sponsorer. It will always be Tivoli that sends out the offers on behalf of our partners. If you have previously consented to receive e-mails and newsletters from Tivoli but no longer wish to receive these e-mails and newsletters, you can unsubscribe by e-mailing tivolikort@tivoli.dk or by clicking "Unsubscribe from Tivoli Tæt På" at the bottom of the newsletter.

5. Personal data

5.1. As a natural part of our activities and marketing, we process personal information about our Tivoli Passholders and other visitors. Read more about our personal data policy here.

 

Dated June 30 2022

 
E. Tivoli's school products

1. Tivoli's school products applies to the following group types: Primary school, private school, special school, SFO, leisure schemes, business school, HF, high school, youth and sports organizations and Swedish schools. Does not apply to adult education.

2. Minimum purchase is 15 pcs. (Special classes excepted) when purchasing Science Days tickets, Entrance and Ride Pass package, Entrance and Ride Pass Plus package and entrance tickets. The school products include school groups accompanied by min. one teacher per grade. When buying tickets for educational courses, invoices are always made for min. 10 pcs.

3.
  • Entrance to Science Days must take place before 1 PM on the date indicated on the ticket.

  • Classes for educational courses must show up at the time stated on the confirmation. Classes that are to take place after Tivoli open at 11 am, can enter from 11 am. In the event of absence on the day for the educational course, Tivoli will invoice the difference up to the price of the entrance and Ride pass package.

  • There is no time limit on the other products.

4. Educational courses must be booked 7 days in advance. The other school products must be ordered 3 days in advance.

5. It is also possible to buy entrance, Entrance and Ride Pass package as well as Entrance and Ride Pass Plus package at the entrance at the current price. It will always be more expensive to buy the tickets at the entrance.

6. Tickets are submitted electronically.

7. Payment must be made in full.

8. Tickets and coupons included in the offer are non-refundable.

9. If you have unused tickets left after your visit, students and teachers can use these another day in the season (excess tickets for educational courses can only be used on weekdays outside school holidays). However, Science Days tickets can only be used on the specified date.

We process your personal information in line with our Personal data policy. You will find our Personal data policy here.


F. Petzi teddy bears

1. Returns: You have the right to withdraw from the contract without giving any reason within 14 days. The cancellation period will expire 14 days after the date on which you or a third party got the physical possession of the toy. To exercise the right of cancellation you must inform us of your decision to withdraw from this contract by an unequivocal statement (eg. letter sent by post or email). Our contact data is: (Tivoli Vesterbrogade 3, 1630 Copenhagen V, ATT: Spil-Websalg-Bamser or info@tivoli.dk).
The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.

2. Effects of withdrawal: If you exercise your right to cancel this agreement, we will refund all payments received from you, including shipping charges (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us ) without undue delay and in any event within 14 days from the date we have received notice of your decision to withdraw from this contract. We will refund the amount to the same payment method as you used for the initial transaction, unless you have expressly agreed otherwise. In any case subject to any fees as a result of repayment. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You send back the goods or hand them over to us at the following address: Tivoli Vesterbrogade 3, 1630 Copenhagen V. The return of the goods shall be made without undue delay and no later than 14 days from the date you have informed us about the performance of the contract cancellation. The deadline is met if you send back the goods before the expiry of the 14 days. You must bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately 60 DKK.

3. Complaints and queries: Tivoli Box Office, Vesterbrogade 3, 1630 Copenhagen V, +45 3315 1001, or info@tivoli.dk
You can also make your complaint to us using the online dispute resolution platform, http://ec.europa.eu/consumers/odr/, provided by the European Commission.

We process your personal information in line with our Personal data policy. You will find our Personal data policy here.


G. Parking at APCOA PARKING

Use your ticket to enter and exit the parking facility.

If you use the parking space for less than the hours you have purchased, the rest of the amount will not be refunded to you. The ticket is non-refundable and non-replaceable. The ticket is valid for a period of 12 months from the purchase date and can be used only once.

Your prepaid parking ticket is valid for levels K3, K4 and K5, and does not give permission to park on special parking bays, for instance E-charge bays, XXL bays or reserved bays. The parking garage is closed for new entries between 01-06 am, but you can of course always pick up your car if it is already parked in the garage.

A discount is already included in the price and can therefore not be combined with other discounts – including a Tivoli Pass.

We process your personal information in line with our Personal data policy. You will find our Personal data policy here.


H. Ticket to Strömma

Tickets must be redeemed at the relevant Strömma ticket office. Online bookings must be paid with credit card and is immediately binding.

Discounts:
One child aged between 0 and 5 travels free per adult
Children aged 6 - 15 pay 50 % of the adult price
Groups of 10 persons or more are given a 10 % discount. This discount can be achieved by contacting Strömma Customer Service at e-mail info@stromma.dk or phone 0045 32 96 30 00.

Complaints have to be made during or immediately after completion of the tour. Complaints can be made to info@stromma.dk or prone 0045 32 96 30 00.
If the guest and Strömma Danmark A/S fail to reach agreement during negotiations, they may approach the Danish Board for Customer Complaints or a public court of law.

We process your personal information in line with our Personal data policy. You will find our Personal data policy here.


I. Gift certificate

1. Gift certificates are valid for three years after purchase.

2. Gift certificates can be redeemed at Tivoli's entrances and at most restaurants and other shops inside the Gardens. A list of places where gift certificates can be used is available here: www.tivoligardens.com/en/praktisk/gavekort.

3. It is possible to return a gift card in the valid period for a fee of DKK 50.

4. In case of repayment during the period from the expiry of the gift card and up to a year later, the fee will lapse.

5. After four years from the date of purchase, the possibility of repayment lapses.

6. Complaints and queries: Tivoli Box Office, Vesterbrogade 3, 1630 Copenhagen V, +45 3315 1001, or info@tivoli.dk
You can also make your complaint to us using the online dispute resolution platform, http://ec.europa.eu/consumers/odr/, provided by the European Commission.

We process your personal information in line with our Personal data policy. You will find our Personal data policy here.


J. Ride photos 

When purchasing ride photos, you do not have the right of cancellation if you consent to the fulfillment of the agreement commencing before the expiry of the cancellation deadline, and you acknowledge that you will thereby lose your right of cancellation.